ClubRunner News & Announcements

ClubRunner News & Announcements ClubRunner News & Announcements Thu, 10 Sep 2026 03:36:32 +0000 Thu, 10 Sep 2026 03:36:32 +0000 ClubRunner Community https://www.clubrunnercommunity.com/forums/clubrunner-news-announcements.2/ Office Closed - Wednesday, September 9th, 2026 Tue, 01 Sep 2026 15:07:32 +0000 https://www.clubrunnercommunity.com/threads/office-closed-wednesday-september-9th-2026.1161/ https://www.clubrunnercommunity.com/threads/office-closed-wednesday-september-9th-2026.1161/ invalid@example.com (ClubRunner Team) ClubRunner Team

Please note that our office will be closed on Wednesday September 9th for a staff function. We will re-open on Thursday September 10th at 9 AM North American Eastern Time.

Please continue to email our support team if you need any assistance on this day....

Office Closed - Wednesday, September 9th, 2026]]> Office Closed - September 7th, 2026 - Labour Day Holiday Tue, 01 Sep 2026 14:45:20 +0000 https://www.clubrunnercommunity.com/threads/office-closed-september-7th-2026-labour-day-holiday.1160/ https://www.clubrunnercommunity.com/threads/office-closed-september-7th-2026-labour-day-holiday.1160/ invalid@example.com (ClubRunner Team) ClubRunner Team

Please note that our offices will be closed for Labour Day on Monday September 7th, 2026. Normal office hours will resume on Tuesday September 8th at 9 AM North American Eastern Time.

We wish everyone a safe and happy long weekend!...

Office Closed - September 7th, 2026 - Labour Day Holiday]]> ClubRunner Nova Maintenance Window - July 21, 2026 Fri, 17 Jul 2026 21:35:02 +0000 https://www.clubrunnercommunity.com/threads/clubrunner-nova-maintenance-window-july-21-2026.1154/ https://www.clubrunnercommunity.com/threads/clubrunner-nova-maintenance-window-july-21-2026.1154/ invalid@example.com (ClubRunner Team) ClubRunner Team Tuesday, July 21, 2026 | Starting at 9:00 AM NAEST

As part of preparations for the upcoming District Nova release, we will be conducting a data migration affecting Club Officer data.

During this time, officer-related email recipient lists at the club level may be temporarily unavailable or may not display up-to-date information.

Once the migration is complete, all functionality will return to normal automatically. This maintenance only impacts Nova based accounts, and not Classic...

ClubRunner Nova Maintenance Window - July 21, 2026]]> Office Closed - August 3rd, 2026 - Civic Holiday Thu, 16 Jul 2026 14:52:12 +0000 https://www.clubrunnercommunity.com/threads/office-closed-august-3rd-2026-civic-holiday.1153/ https://www.clubrunnercommunity.com/threads/office-closed-august-3rd-2026-civic-holiday.1153/ invalid@example.com (ClubRunner Team) ClubRunner Team

Please note that our offices will be closed for Civic Holiday on Monday August 3rd, 2026. Normal office hours will resume on Tuesday August 4th at 9 AM North American Eastern Time.

We wish everyone a safe and happy long weekend!...

Office Closed - August 3rd, 2026 - Civic Holiday]]> Office Closed - July 1st, 2026 - Canada Day Tue, 23 Jun 2026 14:36:00 +0000 https://www.clubrunnercommunity.com/threads/office-closed-july-1st-2026-canada-day.1145/ https://www.clubrunnercommunity.com/threads/office-closed-july-1st-2026-canada-day.1145/ invalid@example.com (ClubRunner Team) ClubRunner Team

Please note that we are going to be closed next Wednesday, July 1st, 2026, to celebrate Canada Day and will re-open on Thursday, July 2nd at 9:00 am North American Eastern Time.

We wish you a safe and happy Canada Day!...

Office Closed - July 1st, 2026 - Canada Day]]> Office Closed - May 18th, 2026 - Victoria Day Fri, 08 May 2026 19:53:33 +0000 https://www.clubrunnercommunity.com/threads/office-closed-may-18th-2026-victoria-day.1138/ https://www.clubrunnercommunity.com/threads/office-closed-may-18th-2026-victoria-day.1138/ invalid@example.com (ClubRunner Team) ClubRunner Team

Please note that our offices will be closed for Victoria Day on Monday May 18th, 2026. Normal office hours will resume on Tuesday May 19th at 9 AM North American Eastern Time.

We wish everyone a safe and happy long...

Office Closed - May 18th, 2026 - Victoria Day]]> ClubRunner Changeover Training series begins Monday, May 4th, 2026 Fri, 01 May 2026 15:13:45 +0000 https://www.clubrunnercommunity.com/threads/clubrunner-changeover-training-series-begins-monday-may-4th-2026.1134/ https://www.clubrunnercommunity.com/threads/clubrunner-changeover-training-series-begins-monday-may-4th-2026.1134/ invalid@example.com (ClubRunner Team) ClubRunner Team

Gear up for your upcoming role this year!

We’re excited to announce that our Changeover Training Series is back for 2026! To help better prepare you for your new role and responsibilities this upcoming Rotary year, we are hosting a series of free webinars to help you brush up on your ClubRunner skills and...

ClubRunner Changeover Training series begins Monday, May 4th, 2026]]> [Updated / Monitoring] ClubRunner Service Disruption - Email Sending Delays Tue, 28 Apr 2026 16:43:57 +0000 https://www.clubrunnercommunity.com/threads/updated-monitoring-clubrunner-service-disruption-email-sending-delays.1133/ https://www.clubrunnercommunity.com/threads/updated-monitoring-clubrunner-service-disruption-email-sending-delays.1133/ invalid@example.com (ClubRunner Team) ClubRunner Team
No action is required for emails that are currently in queue to be sent. Please rest assured that any queued emails will be sent once the email disruption is over.

We’ll continue to provide updates as we are able to.

We appreciate your patience while we work to...

[Updated / Monitoring] ClubRunner Service Disruption - Email Sending Delays]]> 1 Office Closed - Thursday, April 23rd, 2026 Fri, 17 Apr 2026 19:03:24 +0000 https://www.clubrunnercommunity.com/threads/office-closed-thursday-april-23rd-2026.1129/ https://www.clubrunnercommunity.com/threads/office-closed-thursday-april-23rd-2026.1129/ invalid@example.com (ClubRunner Team) ClubRunner Team
Please continue to email our support team if you need any assistance on this day.

View on ClubRunnerSupport.com]]> The ClubRunner Nova District Sandbox is Live! Fri, 17 Apr 2026 16:13:23 +0000 https://www.clubrunnercommunity.com/threads/the-clubrunner-nova-district-sandbox-is-live.1128/ https://www.clubrunnercommunity.com/threads/the-clubrunner-nova-district-sandbox-is-live.1128/ invalid@example.com (ClubRunner Team) ClubRunner Team
Be among the first to get your hands on the latest version, purpose built for districts!

What is Nova?

Nova is our most significant platform update yet, re-imagining the way districts and clubs manage their operations, engage their...

The ClubRunner Nova District Sandbox is Live!]]> Get ready for your upcoming role with ClubRunner's Changeover Webinar Series! Thu, 16 Apr 2026 15:48:53 +0000 https://www.clubrunnercommunity.com/threads/get-ready-for-your-upcoming-role-with-clubrunners-changeover-webinar-series.1127/ https://www.clubrunnercommunity.com/threads/get-ready-for-your-upcoming-role-with-clubrunners-changeover-webinar-series.1127/ invalid@example.com (ClubRunner Team) ClubRunner Team [IMG]

Our annual Changeover series is back to help you prepare for your role in the new Rotary year. Join us from May 4 to 14 for any of our free role-based training sessions for both clubs and districts, along with in-depth module deep dives. All sessions will be recorded and made available on the...

Get ready for your upcoming role with ClubRunner's Changeover Webinar Series!]]> Office Closed - April 3rd, 2026 - Good Friday Wed, 25 Mar 2026 15:10:28 +0000 https://www.clubrunnercommunity.com/threads/office-closed-april-3rd-2026-good-friday.1125/ https://www.clubrunnercommunity.com/threads/office-closed-april-3rd-2026-good-friday.1125/ invalid@example.com (ClubRunner Team) ClubRunner Team

Please note that our office will be closed on Friday, April 3rd, 2026 for Good Friday.

We will re-open on Monday, April 6th, 2026 at 9:00 am North...

Office Closed - April 3rd, 2026 - Good Friday]]> [Resolved] ClubRunner App Issues - 2026 March 19 Fri, 20 Mar 2026 13:31:05 +0000 https://www.clubrunnercommunity.com/threads/resolved-clubrunner-app-issues-2026-march-19.1124/ https://www.clubrunnercommunity.com/threads/resolved-clubrunner-app-issues-2026-march-19.1124/ invalid@example.com (ClubRunner Team) ClubRunner Team ClubRunner App Issues Under Investigation

We’re currently investigating an issue affecting some users’ ability to access the app.

Some users may experience an issue where the login process does not complete.

We are performing emergency maintenance now to help resolve the issue and expect a short downtime for all users.

We’ll continue to update this notice as we have more to share. Thank you for your patience as we work to resolve this....

[Resolved] ClubRunner App Issues - 2026 March 19]]> 1 Office Closed - Canadian Family Day 2026 Mon, 09 Feb 2026 16:43:15 +0000 https://www.clubrunnercommunity.com/threads/office-closed-canadian-family-day-2026.1113/ https://www.clubrunnercommunity.com/threads/office-closed-canadian-family-day-2026.1113/ invalid@example.com (ClubRunner Team) ClubRunner Team our office will be closed on Monday, February 16th, 2026 and will re-open on Tuesday, February 17th at 9:00 am NA EST.

If you require assistance, feel free to visit www.clubrunnersupport.com to view our online help guides, or please contact our Support team.

From our #ClubRunner family to yours, we wish you a happy and joyous Canadian Family Day!...

Office Closed - Canadian Family Day 2026]]> [Resolved] ClubRunner Service Disruption - Email Sending Delays Wed, 24 Dec 2025 19:55:28 +0000 https://www.clubrunnercommunity.com/threads/resolved-clubrunner-service-disruption-email-sending-delays.1099/ https://www.clubrunnercommunity.com/threads/resolved-clubrunner-service-disruption-email-sending-delays.1099/ invalid@example.com (ClubRunner Team) ClubRunner Team
No action is required for emails that are currently in queue to be sent. Please rest assured that any queued emails will be sent once the email disruption is over.

We’ll continue to provide updates as we are able to.

We appreciate your patience while we work to...

[Resolved] ClubRunner Service Disruption - Email Sending Delays]]> 2 Office Closed - Thursday, December 11th, 2025 Wed, 10 Dec 2025 15:17:26 +0000 https://www.clubrunnercommunity.com/threads/office-closed-thursday-december-11th-2025.1097/ https://www.clubrunnercommunity.com/threads/office-closed-thursday-december-11th-2025.1097/ invalid@example.com (ClubRunner Team) ClubRunner Team
Please continue to email our support team if you need any assistance on this day.

View on ClubRunnerSupport.com]]> Service Disruption Notice Wed, 03 Dec 2025 19:07:33 +0000 https://www.clubrunnercommunity.com/threads/service-disruption-notice.1096/ https://www.clubrunnercommunity.com/threads/service-disruption-notice.1096/ invalid@example.com (ClubRunner Team) ClubRunner Team
From customer reports, we observed that emails related to Event Planner may not be working as intended, and some updates to membership details may have been delayed or not saved. Additionally, some emails like eDirectory report confirmations are not being sent.

Upon investigation, we identified that a database had reached a critical threshold, which disrupted normal...

Service Disruption Notice]]> 2025 Holiday Hours & Support Availability Wed, 03 Dec 2025 19:07:33 +0000 https://www.clubrunnercommunity.com/threads/2025-holiday-hours-support-availability.1095/ https://www.clubrunnercommunity.com/threads/2025-holiday-hours-support-availability.1095/ invalid@example.com (ClubRunner Team) ClubRunner Team

Monday, December 22 – Friday, December 26: Closed
Thursday, January 1: Closed

Regular office hours will resume on Monday, December 29, and again after New Year’s on Friday, January 2, 2026.

During these times, support will be limited as our team enjoys a well-deserved break. If you have an urgent issue, please reach out via email at support@clubrunner.ca or submit a...

2025 Holiday Hours & Support Availability]]> [Resolved] ClubRunner Portal Outage – Cloudflare Service Disruption Tue, 18 Nov 2025 19:58:37 +0000 https://www.clubrunnercommunity.com/threads/resolved-clubrunner-portal-outage-%E2%80%93-cloudflare-service-disruption.1090/ https://www.clubrunnercommunity.com/threads/resolved-clubrunner-portal-outage-%E2%80%93-cloudflare-service-disruption.1090/ invalid@example.com (ClubRunner Team) ClubRunner Team

We’ve taken steps to re-route clubrunner.ca away from Cloudflare temporarily, however this change requires DNS propagation...

[Resolved] ClubRunner Portal Outage – Cloudflare Service Disruption]]> 1 Rotary Scheduled Maintenance - Nov 14-17 2025 Thu, 13 Nov 2025 20:05:31 +0000 https://www.clubrunnercommunity.com/threads/rotary-scheduled-maintenance-nov-14-17-2025.1089/ https://www.clubrunnercommunity.com/threads/rotary-scheduled-maintenance-nov-14-17-2025.1089/ invalid@example.com (ClubRunner Team) ClubRunner Team

As a result, all RI Integration related services in ClubRunner such as: True Sync, the Compare & Synchronize feature, Member Updates Archive, etc. will be unavailable during this period.

All RI Integration attempts made while maintenance is in progress will be placed in a queue for...

Rotary Scheduled Maintenance - Nov 14-17 2025]]>