General Mon, 12 Oct 2026 13:05:59 +0000 Mon, 12 Oct 2026 13:05:59 +0000 ClubRunner Community https://www.clubrunnercommunity.com/forums/general.8/ Wed, 07 Oct 2026 15:49:33 +0000 https://www.clubrunnercommunity.com/threads/member-statistics.1169/ https://www.clubrunnercommunity.com/threads/member-statistics.1169/ invalid@example.com (Niels Manford-Christiansen) Niels Manford-Christiansen 1 Wed, 23 Sep 2026 16:27:35 +0000 https://www.clubrunnercommunity.com/threads/member-needs-invoice-copy-marked-paid.1162/ https://www.clubrunnercommunity.com/threads/member-needs-invoice-copy-marked-paid.1162/ invalid@example.com (Dianne Paron) Dianne Paron
In the meantime I'll try using a photo editing package to add a "PAID" watermark to the existing invoice BUT is there a way already to generate this that I've missed? If not are...

Member needs invoice copy marked "PAID"]]> 4 Fri, 11 Sep 2026 21:02:38 +0000 https://www.clubrunnercommunity.com/threads/editing-club-website-footer-banner.1166/ https://www.clubrunnercommunity.com/threads/editing-club-website-footer-banner.1166/ invalid@example.com (Eric Saretsky) Eric Saretsky
Editing club website footer /banner]]> 1 Wed, 12 Aug 2026 13:58:52 +0000 https://www.clubrunnercommunity.com/threads/event-sender-choose-sender-profile-for-invites-emails.1151/ https://www.clubrunnercommunity.com/threads/event-sender-choose-sender-profile-for-invites-emails.1151/ invalid@example.com (Andrew May) Andrew May Is there a way to choose a Sender Profile (as per email senders) as the event chair or as the invite/email sender for events so we have consistency of the name that appears in inboxes? Currently we have different chairs for different types of events so new or unfamiliar members don't recognise the name as opposed to using a club name as a sender profile.
Thanks.]]> 6 Wed, 15 Jul 2026 16:57:51 +0000 https://www.clubrunnercommunity.com/threads/tie-quickbooks-and-nova-financials-together.1152/ https://www.clubrunnercommunity.com/threads/tie-quickbooks-and-nova-financials-together.1152/ invalid@example.com (Jordan Harrison) Jordan Harrison
Thanks!]]> Mon, 01 Jun 2026 22:42:32 +0000 https://www.clubrunnercommunity.com/threads/stripe-for-your-credit-card-processor.1139/ https://www.clubrunnercommunity.com/threads/stripe-for-your-credit-card-processor.1139/ invalid@example.com (platte) platte


Thank you for providing additional information about your business, Benzie Sunrise Rotary Club (Stripe account ID: acct_1XXXXXXXXX).

Unfortunately, following an additional review of your account we’re still unable to support your business as it falls under one of our restricted businesses categories.

What are some other club's experience with STRIPE and anyone else...

STRIPE for your credit card processor]]> Fri, 15 May 2026 19:23:17 +0000 https://www.clubrunnercommunity.com/threads/emails-designated-as-sent-are-not-received.1135/ https://www.clubrunnercommunity.com/threads/emails-designated-as-sent-are-not-received.1135/ invalid@example.com (Marisa Remak) Marisa Remak
When I check the stats, I get this message:
Statistics are not available.
Could not locate email batch.

When I try to copy the email, I get this message:
Error: Unable to Deliver Page
Oops! There was a problem delivering the page you...

Emails Designated as Sent Are Not Received]]> 2 Mon, 27 Apr 2026 18:56:46 +0000 https://www.clubrunnercommunity.com/threads/queued-for-sending-vs-scheduled-email.1132/ https://www.clubrunnercommunity.com/threads/queued-for-sending-vs-scheduled-email.1132/ invalid@example.com (Joe Hammes) Joe Hammes
I am trying to edit the email or prevent it from sending, but the email status is listed as "Queued for sending" and not "Scheduled for...", which is how scheduled emails used to be designated. Since the email status is set to "Queued for sending" there is no option for me to...

"Queued for sending" vs Scheduled email]]> 3 Mon, 13 Apr 2026 17:48:04 +0000 https://www.clubrunnercommunity.com/threads/google-suite-and-ad-grants.1126/ https://www.clubrunnercommunity.com/threads/google-suite-and-ad-grants.1126/ invalid@example.com (Scott Plakun) Scott Plakun
Google Suite and Ad Grants]]> 1 Mon, 16 Mar 2026 23:40:53 +0000 https://www.clubrunnercommunity.com/threads/how-can-i-embed-a-youtube-video-on-our-homepage.1087/ https://www.clubrunnercommunity.com/threads/how-can-i-embed-a-youtube-video-on-our-homepage.1087/ invalid@example.com (Bill Belsey) Bill Belsey 4 Fri, 13 Feb 2026 19:22:56 +0000 https://www.clubrunnercommunity.com/threads/speaker-schedule.1114/ https://www.clubrunnercommunity.com/threads/speaker-schedule.1114/ invalid@example.com (Tara Braun) Tara Braun Mon, 24 Nov 2025 16:34:15 +0000 https://www.clubrunnercommunity.com/threads/card-reader-input-to-cloud-events.1093/ https://www.clubrunnercommunity.com/threads/card-reader-input-to-cloud-events.1093/ invalid@example.com (Rick Liftig) Rick Liftig
My question for you all: can a card reader be used for Cloud Events? In our case, when we have walk-ins at an event, it would be great if we could just tap their card instead of entering it manually.

Thanks in advance.

Rick Liftig
Rotary Club of West Hartford (CT)]]> 1 Mon, 10 Nov 2025 17:39:06 +0000 https://www.clubrunnercommunity.com/threads/clubrunner-version.1088/ https://www.clubrunnercommunity.com/threads/clubrunner-version.1088/ invalid@example.com (Brendan Wilkinson) Brendan Wilkinson How can I tell which version of ClubRunner my club is using and what capability it has?
Is there a place that shows the version?

Brendan Wilkinson
e-Club of Change Makers 29441]]> 1 Tue, 30 Sep 2025 20:43:57 +0000 https://www.clubrunnercommunity.com/threads/club-documents-allowable-file-extensions.1078/ https://www.clubrunnercommunity.com/threads/club-documents-allowable-file-extensions.1078/ invalid@example.com (Brendan Wilkinson) Brendan Wilkinson When I tried to add a Microsoft Word Template file with a file extension of .dotx to the private documents in ClubRunner, I received the following error
View attachment 350
It seems that Microsoft Word Template file with a file extension of .dotx are not allowed.
In the ClubRunner Support article titled "How do I manage club documents?"
View attachment 351
at: https://www.clubrunnersupport.com/kb/articles/how-do-i-manage-club-documents, I see the following:...

Club Documents Allowable File Extensions]]> 6 Fri, 29 Aug 2025 23:12:58 +0000 https://www.clubrunnercommunity.com/threads/clubrunner-documents-vs-download-files.1079/ https://www.clubrunnercommunity.com/threads/clubrunner-documents-vs-download-files.1079/ invalid@example.com (Brendan Wilkinson) Brendan Wilkinson What is the difference between Documents under the Organisation - Documents tab
View attachment 353

with the Download files under the Website - Website Content tab, Home Page Download Files button?
View attachment 354

Brendan Wilkinson]]> 2 Wed, 27 Aug 2025 00:15:33 +0000 https://www.clubrunnercommunity.com/threads/misdirected-email-upon-change-of-board.1075/ https://www.clubrunnercommunity.com/threads/misdirected-email-upon-change-of-board.1075/ invalid@example.com (Doug Gossoo) Doug Gossoo president@rotarykelowna.org. Emails directed to that address are still going to last year's president and I have been unable to determine where I can change that nor can I find where members of the public are finding that address on our site.]]> 1 Sun, 24 Aug 2025 01:53:56 +0000 https://www.clubrunnercommunity.com/threads/request-member-update.1068/ https://www.clubrunnercommunity.com/threads/request-member-update.1068/ invalid@example.com (James Monroe) James Monroe 2 Thu, 21 Aug 2025 14:51:02 +0000 https://www.clubrunnercommunity.com/threads/clubrunner-statements.848/ https://www.clubrunnercommunity.com/threads/clubrunner-statements.848/ invalid@example.com (Dee) Dee
Why doesn't the invoice automatically place the balance due from the previous month?

Is there an easier way to send out month statements?]]> 3 Fri, 15 Aug 2025 02:37:35 +0000 https://www.clubrunnercommunity.com/threads/queued-messages.1067/ https://www.clubrunnercommunity.com/threads/queued-messages.1067/ invalid@example.com (Donna Boisvert) Donna Boisvert
One is a meeting reminder for tomorrow, so I need this to go out tonight. Thanks,
Donna

View attachment 338]]> 3 Fri, 25 Jul 2025 15:50:04 +0000 https://www.clubrunnercommunity.com/threads/email-showing-as-queued-not-sent.1056/ https://www.clubrunnercommunity.com/threads/email-showing-as-queued-not-sent.1056/ invalid@example.com (Iman Saad) Iman Saad queued for sending instead of sent. I didn’t schedule it to go out later, so I’m not sure what’s causing the delay.

Could you please take a look and help me resolve this?

Thank you!]]> 2