General Tue, 16 Jun 2026 09:10:06 +0000 Tue, 16 Jun 2026 09:10:06 +0000 ClubRunner Community https://www.clubrunnercommunity.com/forums/general.8/ Mon, 01 Jun 2026 22:42:32 +0000 https://www.clubrunnercommunity.com/threads/stripe-for-your-credit-card-processor.1139/ https://www.clubrunnercommunity.com/threads/stripe-for-your-credit-card-processor.1139/ invalid@example.com (platte) platte


Thank you for providing additional information about your business, Benzie Sunrise Rotary Club (Stripe account ID: acct_1XXXXXXXXX).

Unfortunately, following an additional review of your account we’re still unable to support your business as it falls under one of our restricted businesses categories.

What are some other club's experience with STRIPE and anyone else...

STRIPE for your credit card processor]]> Fri, 15 May 2026 19:23:17 +0000 https://www.clubrunnercommunity.com/threads/emails-designated-as-sent-are-not-received.1135/ https://www.clubrunnercommunity.com/threads/emails-designated-as-sent-are-not-received.1135/ invalid@example.com (Marisa Remak) Marisa Remak
When I check the stats, I get this message:
Statistics are not available.
Could not locate email batch.

When I try to copy the email, I get this message:
Error: Unable to Deliver Page
Oops! There was a problem delivering the page you...

Emails Designated as Sent Are Not Received]]> 2 Mon, 27 Apr 2026 18:56:46 +0000 https://www.clubrunnercommunity.com/threads/queued-for-sending-vs-scheduled-email.1132/ https://www.clubrunnercommunity.com/threads/queued-for-sending-vs-scheduled-email.1132/ invalid@example.com (Joe Hammes) Joe Hammes
I am trying to edit the email or prevent it from sending, but the email status is listed as "Queued for sending" and not "Scheduled for...", which is how scheduled emails used to be designated. Since the email status is set to "Queued for sending" there is no option for me to...

"Queued for sending" vs Scheduled email]]> 3 Mon, 13 Apr 2026 17:48:04 +0000 https://www.clubrunnercommunity.com/threads/google-suite-and-ad-grants.1126/ https://www.clubrunnercommunity.com/threads/google-suite-and-ad-grants.1126/ invalid@example.com (Scott Plakun) Scott Plakun
Google Suite and Ad Grants]]> 1 Mon, 16 Mar 2026 23:40:53 +0000 https://www.clubrunnercommunity.com/threads/how-can-i-embed-a-youtube-video-on-our-homepage.1087/ https://www.clubrunnercommunity.com/threads/how-can-i-embed-a-youtube-video-on-our-homepage.1087/ invalid@example.com (Bill Belsey) Bill Belsey 4 Fri, 13 Feb 2026 19:22:56 +0000 https://www.clubrunnercommunity.com/threads/speaker-schedule.1114/ https://www.clubrunnercommunity.com/threads/speaker-schedule.1114/ invalid@example.com (Tara Braun) Tara Braun Mon, 24 Nov 2025 16:34:15 +0000 https://www.clubrunnercommunity.com/threads/card-reader-input-to-cloud-events.1093/ https://www.clubrunnercommunity.com/threads/card-reader-input-to-cloud-events.1093/ invalid@example.com (Rick Liftig) Rick Liftig
My question for you all: can a card reader be used for Cloud Events? In our case, when we have walk-ins at an event, it would be great if we could just tap their card instead of entering it manually.

Thanks in advance.

Rick Liftig
Rotary Club of West Hartford (CT)]]> 1 Mon, 10 Nov 2025 17:39:06 +0000 https://www.clubrunnercommunity.com/threads/clubrunner-version.1088/ https://www.clubrunnercommunity.com/threads/clubrunner-version.1088/ invalid@example.com (Brendan Wilkinson) Brendan Wilkinson How can I tell which version of ClubRunner my club is using and what capability it has?
Is there a place that shows the version?

Brendan Wilkinson
e-Club of Change Makers 29441]]> 1 Tue, 30 Sep 2025 20:43:57 +0000 https://www.clubrunnercommunity.com/threads/club-documents-allowable-file-extensions.1078/ https://www.clubrunnercommunity.com/threads/club-documents-allowable-file-extensions.1078/ invalid@example.com (Brendan Wilkinson) Brendan Wilkinson When I tried to add a Microsoft Word Template file with a file extension of .dotx to the private documents in ClubRunner, I received the following error
View attachment 350
It seems that Microsoft Word Template file with a file extension of .dotx are not allowed.
In the ClubRunner Support article titled "How do I manage club documents?"
View attachment 351
at: https://www.clubrunnersupport.com/kb/articles/how-do-i-manage-club-documents, I see the following:...

Club Documents Allowable File Extensions]]> 6 Fri, 29 Aug 2025 23:12:58 +0000 https://www.clubrunnercommunity.com/threads/clubrunner-documents-vs-download-files.1079/ https://www.clubrunnercommunity.com/threads/clubrunner-documents-vs-download-files.1079/ invalid@example.com (Brendan Wilkinson) Brendan Wilkinson What is the difference between Documents under the Organisation - Documents tab
View attachment 353

with the Download files under the Website - Website Content tab, Home Page Download Files button?
View attachment 354

Brendan Wilkinson]]> 2 Wed, 27 Aug 2025 00:15:33 +0000 https://www.clubrunnercommunity.com/threads/misdirected-email-upon-change-of-board.1075/ https://www.clubrunnercommunity.com/threads/misdirected-email-upon-change-of-board.1075/ invalid@example.com (Doug Gossoo) Doug Gossoo president@rotarykelowna.org. Emails directed to that address are still going to last year's president and I have been unable to determine where I can change that nor can I find where members of the public are finding that address on our site.]]> 1 Sun, 24 Aug 2025 01:53:56 +0000 https://www.clubrunnercommunity.com/threads/request-member-update.1068/ https://www.clubrunnercommunity.com/threads/request-member-update.1068/ invalid@example.com (James Monroe) James Monroe 2 Thu, 21 Aug 2025 14:51:02 +0000 https://www.clubrunnercommunity.com/threads/clubrunner-statements.848/ https://www.clubrunnercommunity.com/threads/clubrunner-statements.848/ invalid@example.com (Dee) Dee
Why doesn't the invoice automatically place the balance due from the previous month?

Is there an easier way to send out month statements?]]> 3 Fri, 15 Aug 2025 02:37:35 +0000 https://www.clubrunnercommunity.com/threads/queued-messages.1067/ https://www.clubrunnercommunity.com/threads/queued-messages.1067/ invalid@example.com (Donna Boisvert) Donna Boisvert
One is a meeting reminder for tomorrow, so I need this to go out tonight. Thanks,
Donna

View attachment 338]]> 3 Fri, 25 Jul 2025 15:50:04 +0000 https://www.clubrunnercommunity.com/threads/email-showing-as-queued-not-sent.1056/ https://www.clubrunnercommunity.com/threads/email-showing-as-queued-not-sent.1056/ invalid@example.com (Iman Saad) Iman Saad queued for sending instead of sent. I didn’t schedule it to go out later, so I’m not sure what’s causing the delay.

Could you please take a look and help me resolve this?

Thank you!]]> 2 Tue, 08 Jul 2025 21:05:06 +0000 https://www.clubrunnercommunity.com/threads/missing-club-emails-thru-clubrunner.506/ https://www.clubrunnercommunity.com/threads/missing-club-emails-thru-clubrunner.506/ invalid@example.com (Steve Sibulsky) Steve Sibulsky View attachment 138]]> 6 Tue, 24 Jun 2025 19:45:37 +0000 https://www.clubrunnercommunity.com/threads/changeover-series-training-2024-all-videos-are-now-live.890/ https://www.clubrunnercommunity.com/threads/changeover-series-training-2024-all-videos-are-now-live.890/ invalid@example.com (Mickey) Mickey ​
We're excited to kick off our Changeover Training Series this evening at 6pm EDT, starting with "What's New in ClubRunner" which discusses our latest updates and our vision for the next year.

If you haven't registered yet, you can check out our schedule by...

Changeover Series Training 2024-all videos are now live]]> 16 Mon, 16 Jun 2025 23:48:28 +0000 https://www.clubrunnercommunity.com/threads/integrated-payment-systems-for-events-donations-and-dues.1034/ https://www.clubrunnercommunity.com/threads/integrated-payment-systems-for-events-donations-and-dues.1034/ invalid@example.com (Leah H) Leah H
We are about to choose an integrated payment system and are leaning towards Stripe. This would allow us to process event payments, donations and dues, correct? Can somebody confirm?

Thank you]]> 2 Fri, 06 Jun 2025 15:19:19 +0000 https://www.clubrunnercommunity.com/threads/eventplanner-invites-emails.1023/ https://www.clubrunnercommunity.com/threads/eventplanner-invites-emails.1023/ invalid@example.com (Dianne Paron) Dianne Paron
EventPlanner invites/emails]]> 3 Mon, 26 May 2025 14:55:56 +0000 https://www.clubrunnercommunity.com/threads/time-zone.1027/ https://www.clubrunnercommunity.com/threads/time-zone.1027/ invalid@example.com (Jack Gary Alspaugh) Jack Gary Alspaugh 1