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Custom Confirmation Email for Events

Discussion in 'General' started by Richard Blakeman on May 7, 2020.

  1. Richard Blakeman

    By:Richard Blakeman-  May 7, 2020
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    Hi, When setting up events that require registration, registrants receive a system generated confirmation email. I would like to be able to tailor this confirmation email for each event to include the ZOOM link details and password etc. How can I do this?
     
  2. Mickey

    By:Mickey-  May 7, 2020
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    Hi Richard,

    Thank you for posting. At this time the system generated confirmation email cannot be edited. This is something we are certainly looking at changing in a future update, but I cannot offer you any timelines.

    If using Event Planner - you can send emails to people based on their registration status. So you can wait a few days to allow people to register and then send an email with Zoom details/password to those who've registered - and then even send a separate registration reminder email to those who have not yet registered. If you're not already aware, you can learn more about event emails here:
    https://www.clubrunnersupport.com/article/1055-how-do-i-send-event-related-emails-and-invitation

    If you have more questions please post again.
     
  3. Richard Blakeman

    By:Richard Blakeman-  May 7, 2020
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    Hi Mickey,

    Thank you for your reply. We did exactly as you suggested but you have no idea how much email traffic that generated. People emailed to say that they did not receive the ZOOM information, and it created a lot of unfortunate confusion. Now that events are more likely to be virtual than physical, and to have varying access information which it is not advisable to make public, it would be great if you were able to escalate the urgency of this enhancement. Thanks and regards, Richard
     
  4. Mickey

    By:Mickey-  May 8, 2020
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    Hi Richard,

    Thank you for sharing this information with us, I'm sorry to hear about any confusion that was caused.

    It has sparked more conversation with our team. We are investigating the possibility of users being able to append a custom text box into the automated event emails. While this wouldn't let you edit automated emails, it would allow you to add any custom info you'd like into those outgoing emails.

    Once more - this is something I am unable to guarantee in any way at this time, but our team is measuring the viability of this option.

    If you have more questions or concerns please post again.
     
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