Story display width

Hi Ian,

This is an issue that we see infrequently, but have always had trouble reproducing. It looks like you've done a fair amount of work trying to isolate how to replicate the issue. Using the information you provided, I've used several of our testing accounts in an attempt to match the steps you outlined and each attempt did not result in the stories being narrow like your example story. When saving and publishing the story, regardless of the story display options, the story for me is consistently displaying as expected.

Could you please give me a detailed set of steps that you use to reproduce the issue? If we can confirm an accurate set of steps to reproduce the issue somewhat reliably we should be able to get the issue resolved.

 

Thanks Mickey - then I'm not seeing things at least!
I thought I'd found the cause but looks like it wasn't what I thought. I managed to create another story in the narrow format, without adding it to a bulletin at the time of publishing. Bummer.

Will keep trying to isolate the cause. There must be something different in the content or something else.

 

Still haven't worked out why but easy fix for when it happens.
Re-name the story that displays incorrectly by adding something to the name like "old". Save and Publish.
Create a new story by copying the old one, giving it the correct name. Save and Publish.
Check that it now displays ok.
Delete the old story.

Easy

 

From time to time I have had what Ian describes. It is very frustrating. I can usually get it to show correctly; most times it is a matter of redoing the story as a new story from my draft which is usually done in Word. It does no good to take the text from the narrow format because the error will migrate with it.

I do not know what triggers the narrow event.

 

Thanks John for confirming that it can happen. I have found creating a new story by copying the old one works fine - fixes it in a sec. This sort of proves it's got nothing to do with the content. It's like it manages somehow to get a wrong template attached to it. It looks like the same template as used for site pages, 540 pixels.

 

All of my stories display as Wide Left, Narrow Right with Right is empty. Doesn't matter whether they are initially saved for a bulletin, Home Page widget, story list or a draft.

What I want to do is add some widgets to the right 1/3 column OR have the story go the full width.

For Home Page I use - Full Width Top Band above Right Sidebar
For Other Pages I use a variety of layouts, mostly - Narrow Left, Wide Right
Even the built-in Page that displays all the stories is - Wide Left, Narrow Right ( cannot edit/add to right empty column)
I cannot find anywhere where I can select a layout for the actual Story page.

I am a new community member, but a District and Clubs webmaster for 11 years.

 

Hi Nancy,

The story's on your website are displaying like that because you've got the sponsors enabled for the story detail pages. If you go into your Sponsor Settings under the Website Libraries, you should be able to see a section on displaying sponsors. I don't believe your club has any active sponsors, so you should be safe to disable all of the sponsor displays, which should help you recover un-used space on many pages.

Let us know how it goes!

 

I have changed the settings, but not refreshing yet. I will give it 24 hours. Now it's working - didn't take 24 hours.

Are sponsors the only option for the right sidebar with stories?

 

I'm glad you were able to get it working! At this time that is correct. I did pass on your feedback to the Product team that you would enjoy being able have more control over the widgets that display there!