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Billing Issues

Discussion in 'ClubRunner Nova Feedback' started by Alex Smith on Sep 9, 2026 at 11:46 AM.

  1. Alex Smith

    By:Alex Smith-  Sep 9, 2026 at 11:46 AM
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    Is there a way to send a PDF version of a statement or invoice to all members at once? Our members would prefer to receive a PDF version of their statement by email and NOT have to log in to Club Runner to view that statement.

    Overall we are struggling with NOVA. Our club is new to Club Runner, and so far everything we would like to do seems to have been possible in the older legacy version, but NOT in NOVA.

    We really need some help in getting things set up and working properly.
     
  2. Zach

    By:Zach-  Sep 11, 2026 at 9:52 AM
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    Hi Alex,

    Let me do my best to help address your questions.

    While we do not have PDF statements or the ability to directly print your statement, which I have shared with the team. I can confirm that when you send invoices to members, they are sent an email version of the invoice which includes an attached PDF version of the invoice. They would not need to login to download the invoice as it is directly attached in their email. Under Nova, they also do not need to login to pay the invoice if the club has an online payment provider.

    As an administrator, you can (re)send invoices in a few different ways. You can choose to send the invoices when the batch is done generating. You can also resend invoices from within the batch you created. When viewing the batch there is a Send Invoices button once the batch has been generated. For this case I am showing off the re-send function below:
    upload_2026-9-11_9-28-22.png

    Clicking it will open a popup, letting you choose the sender details

    upload_2026-9-11_9-28-51.png

    Here is an example of the emailed invoice I received

    upload_2026-9-11_9-30-29.png



    You can still bulk export PDF's as well, but not directly though the batch system. While in the members area, you can open the financial menu and choose invoices. From here you can use the filtering system to select only specific invoices, and then check each you want, and use the Export to PDF option. You can also resend invoices from this interface as well.

    upload_2026-9-11_9-32-13.png

    As I noted earlier, I did share the feedback with the team that you are looking for the ability to have a downloadable/printable statement for members. It was not possible to send a PDF statement in ClubRunner Classic, only via email and printable. Though you could print the statement to a PDF, and then choose to send that to members manually.

    I hope this helps, looking forward to your feedback.

    Please share any additional struggles you're having with our team so we understand the challenges your club is facing, and work with you to resolve them.
     
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