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SMS/MMS communications

Discussion in 'General' started by Damian Boyle on Aug 23, 2017.

  1. Damian Boyle

    By:Damian BoyleAug 23, 2017
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    Is there any way that we can utilize the communications centre to send SMS texts? Half our membership don't read their emails but respond to SMS texts. This means that I use ClubRunner for emails then cut and paste into a Group Text App to resend via SMS.
     
    Ted Faigle, Zach and Jim Goit like this.
  2. Mickey

    By:MickeyAug 24, 2017
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    Hello Damian,

    Thank you for this suggestion. Our team has been discussing this topic since the Atlanta convention, and our Senior staff has been investigating this before then. One of the main considerations is the balance between price and security. Some of the more secure services our team has liked could prove cost prohibitive. Alternately, there are actually services that will allow sending free SMS and text messages, however these services will also record and archive all the messages. Third party message recording is not an acceptable option for our customers.

    I am going to submit your SMS/text integration suggestion to our DEV team formally on your behalf. While I cannot garuntee when or if this suggestion might be implemented, each suggestion is carefully evaluated by our team. If I receive any feedback I will let you know. Have a wonderful day.
     
    Damian Boyle and Zach like this.
  3. Douglas Schrage

    By:Douglas SchrageJun 24, 2019
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    I would like to add my voice to others in support of this. As an organization, Rotary is trying to appeal to younger potential members. What they're telling me is that email is not an effective way to reach them, whereas sms messaging can be. Thank you.
     
  4. Angela Porritt

    By:Angela PorrittOct 1, 2019
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    Our club is also interested in being able to send SMS messages to people listed in our contacts. We host a market place twice a month and currently use a third party to distribute SMS messages to customers who visit the markets to remind them when the next market will be held and of any specials our market stallholders are planning. We are more interested, therefore, in being able to send messages to external parties than to club members and would like to use the contacts area to store their details. Has there been any progress in this area? As alternative is there an API available for ClubRunner that we could program to do this?
     
  5. Mickey

    By:MickeyOct 1, 2019
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    Hello Angela (and Douglas),

    We are currently developing a tool to be able to send messages to other Rotarians using our free ClubRunner mobile app.

    However we are not developing a tool to message non-Rotarians inside our app at this time.

    Angela I will submit a user request on your behalf though - to allow Club contacts to show up inside the mobile app (for Club Executives). This way Club Executives would have their Rotary club website contacts accessible inside our app. I've put your name on my request so if I receive any feedback from our team I can let you know.

    Douglas, we have other Rotarians say the same as you - that email is not as widely used for their younger Rotarians. We hope our CR mobile app messaging system would be a good solution. This is still in development so I am unable to provide you any timeline of completion.

    Note that currently using our CR mobile app you are able to phone or text any individual Rotarian by choosing their name and clicking their phone number inside the app.

    Thank you both for posting. If you have more questions please feel free to post here again, you are not just helping each other but the other Rotarians who read these message threads too.
     
  6. John Borst

    By:John BorstOct 3, 2019
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    A mobile messaging app would be very useful. Please include an all members feature. I have used the phone feature. It is way faster than having to look it up in the website data base.
     
  7. Mats Håkanson

    By:Mats HåkansonOct 4, 2019
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    I second this, it is a much wanted function to be able as a Club Executive to send text messages to members. To do it from the CR app is perfect.
     
  8. Mickey

    By:MickeyOct 4, 2019
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    Hi John and Mats,

    Thank you both for responding. I've gone ahead and inserted the link to this entire message thread into our CR app messaging documentation. This way we can see all the members who've responded in this thread, and can get back to you once this feature goes live. (It's likely there will be a public announcement once this occurs too).

    As always, feel free to post any other questions you may have.
     
  9. Bruce Lindholm

    By:Bruce LindholmMay 26, 2022
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    Mickey - where did this topic go after Oct 2019?

    A President-Elect is looking for this functionality with her members. I cannot find any further information in the Community.
     
  10. Mickey

    By:MickeyJun 7, 2022
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    Hello Bruce,

    Thank you for checking in on this feature request.

    Notices and Messaging in the mobile app continues to be a popular request, this is something we’re still considering for the future. Since this functionality is not present in the mobile app, I’ve added your name to the current user feedback we are tracking for this feature. However at this time I am unable to offer any guarantees or timelines of implementation for a feature like this, this is something our team is still working on.

    If you have more questions please post again.
     
  11. David Spillers

    By:David SpillersSep 23, 2022
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    I want to join the requests to have text messaging. This is an important feature that we need. Thank you.
     
  12. Garth Gilmour

    By:Garth GilmourNov 15, 2022
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    Mickey; Please advise status on this.
     
  13. Mickey

    By:MickeyNov 16, 2022
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    Hello Garth,

    Thank you for posting.

    This functionality is under consideration for future updates to the mobile app, but we do not have any further details that we can share at this time. As noted previously I am unable to offer any timelines or guarantees. If you have more questions please post again.
     
  14. Rick Davis

    By:Rick DavisDec 29, 2022
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    Please add one more request for this feature.
    Thank you.
     
  15. Kristina Dhountal

    By:Kristina DhountalJan 30, 2024
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    Just wanted to check on any updates to text messaging options. Thanks.
     
  16. Omar S.

    By:Omar S.Jan 31, 2024
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    Hello Kristina, Rick, and Community Members,

    In July 2023, we released the ClubRunner Broadcast Notifications feature, for clubs with their own club version of ClubRunner. You can view all of the ClubRunner updates released in July 2023, from this page on our website:

    What's New July 2023

    Members with a Club Access Level of '50 - Club Executive' up to '30 - Site Administrators' can send notifications to all other members, or just other Executives, who have downloaded and logged into the ClubRunner Mobile App, with the steps in this article on our Knowledgebase, clubrunnersupport.com:

    https://www.clubrunnersupport.com/kb/articles/how-do-i-send-a-broadcast-message-with-notifications

    Kindly note, that the Broadcast Notifications are not quite the same as SMS/MMS texts, and are Notifications, similar to mobile notifications you would receive that new content has been posted by someone you follow on other online platforms.

    Any members can download and log into the ClubRunner Mobile App for free, from these links on the Google Play, and Apple App Stores;

    Click here to download the CR App from the Google Play Store: https://play.google.com/store/apps/details?id=com.doxess.clubrunnermobile&hl=en_CA&gl=US

    Click here to download the CR App from the Apple Store: https://apps.apple.com/ca/app/clubrunner/id434696377

    I hope this helps with trying out our Broadcast Notifications feature on our complementary mobile app!

    Please let us know how it goes, and if you have any other questions.
     
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