Missing Club emails thru clubrunner

May have solved my own issue...
My web host had a Global Spam Assassin rule in place that threw out anything with a string of "+" signs. Our weekly Zoom meeting reminder has a vertical row of same...we'll see!

 

...or maybe not. Too soon to tell...

 

Hi Steve,

When emails show as sent, this indicates that the email server on the receiving end accepted the email. If there was an issue at the receiving end, we would see that as a bounce or block error in the stats. Once delivered, ClubRunner no longer has much control over the email delivery.

If you use an email client to normally check your email, I would suggest trying to login to the web based interface and searching for: @clubrunner.email and or @clubrunner.ca. Sometimes email clients will not sync/download all of their folders from the servers. You may also wish to double check any server side routing rules you have configured, and email client rules to ensure its not automatically taking action on your emails.

Please let us know how it goes, and if we can assist further!

 

Thanks, Zach...I'm doing just that!

 

I too am having these same issues with a select number of our members. I'm the new secretary at Rockwall, TX in district 5810. Beyond trying to learn everything that must be don for the club it is hampered by people not getting the communications they need to stay current with us.
I have reduced the batch number to 33 (from 120 - our club size), and asked them to list the email address as safe. They are checking spam and trash and the emails although they show as sent in my report they are not getting to the members.

Suggestions?