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blocked emails

Discussion in 'General' started by Jackie Charlton on Jul 8, 2024.

  1. Jackie Charlton

    By:Jackie Charlton-  Jul 8, 2024
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    [individual]@perennialgrowth.com.au Jul 25, 2023 550 Please turn on SMTP Authentication in your mail client. o2.sendgrid.clubrunner.ca [208.117.53.120]:61954 is not permitted to relay through this server without authentication.

    Above is the message on our blocked mail. I had this problem at work and our server guys had to do something. Has club runner done it and what do I need to do?
     
    Last edited by a moderator: Jul 23, 2024
  2. Zach

    By:Zach-  Jul 23, 2024
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    ClubRunner Team

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    Hi Jackie,

    Thank you for sharing your issue in the community.

    For the privacy of the impacted individual I've removed the first part of their email address from your post. That error message seems odd from my point of view, as all outgoing messages on our platform are delivered securely via authenticated processes. It is possible that the email services for this users domain are misconfigured, or were at the time. To me it sounds like that email address is either not hosted at that provider there any longer, or there was something configured to try to forward the email that failed.

    To move forward on this issue, I would suggest removing the block and attempting to resend the email to the impacted user.


    Please let us know how it goes, and if any error messages come back.
     
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