Strange Message Updating Profile

Hi Philip,

Thank you for letting us know about this issue.

There is a conflict within the system when trying to save your profile, related to your Member Designations and status within some custom distribution lists. I am working with our team to investigate and resolved, and will follow up as soon as I have more information or confirmed it is resolved.

 

Hi Philip,

I just wanted to follow up and confirm we've address the issue that was preventing you from saving your profile on your account, and an additional fix will be rolling out in the near future to ensure other customers will not run into the same problem.

If you or anyone else runs into any issues editing their profile, please let me know.

 

I am also getting these odd messages today. I was trying to update phone numbers and email addresses for a couple of members. It did allow me to change the status for a deceased member, but no other profile updates were allowed without getting the message about value xxxxxxx not allowed.

• The value dl86109 is not allowed for the field DistributionLists

 

• The value dl20124 is not allowed for the field DistributionLists

I just added our first new member via NOVA and when I tried to edit the "Anniversary" field (Spouse/Partner frame) by using the calendar no dates other than the current date and 3 months prior are available, so can't add a May date. So then I thought...hmmm let me check my own (done under legacy CR) with an October date. Sure enough the October date is there BUT if I clicked on the calendar (eg. if I had wanted to change it) that's when the error message popped up. I did a screenprint but didn't know if I needed to upload it or not, let me know if you need it.

 

Hi Dianne,

Thank you for following up with this.

Our team is reviewing and working to address the issue impacting your account, in addition to ensuring this should not be a problem for any accounts. To share what's going on here, when you are saving the record we are trying to update the club's custom distribution list and it is failing to save successfully.

I will follow up here as soon as I know it has been fixed, and will also reach out via email to confirm that it has been addressed.

 

Hi Everyone,

I just wanted to follow up and confirm that this issue should be resolved for all customers now. If for any reason you are still receiving this message, please either reply to the community, send an email to support@clubrunner.ca. or put in a ticket so that we can investigate and resolve this matter.

 

So far so good, thanks Zach for everyone's effort in resolving this.