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EventPlanner invites/emails

Discussion in 'General' started by Dianne Paron on May 21, 2025.

  1. Dianne Paron

    By:Dianne Paron-  May 21, 2025
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    Hi folks - I don't know if this is related to the service notice posted on May 16th but lately I've had a real issue with sending out invites/emails thru the EventPlanner module, where any of the contact groups in "Step 1 - Recipients" that are not selected (therefore, 0/0) just spin for what seems like forever, and I can't send out the invite/email to those recipients that have been selected. It's painful, is this something I'm doing wrong, or some setting that I can change - or is it possible that the empty contact groups be hidden, only shown when there are actually contacts in them to select?? Thanks if you can help.
     
  2. Zach

    By:Zach-  May 21, 2025
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    Hi Diane,

    I am sorry to hear you are having issues with using the invitation option with your contact groups, we will do our best to help figure out whats going on and get it resolved.

    Working with the team to review your account, we are not seeing the same issue as you have reported it. We checked both our own testing accounts, and your account to see if the issue was showing.

    However, just because its not happening for us does not mean its not happening for you. Could you please check again when you can, and if you're still seeing the slowness, can you confirm if its a specific event or all of your events?

    Thank you!
     
    Dianne Paron likes this.
  3. Dianne Paron

    By:Dianne Paron-  May 21, 2025
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    Thanks for the quick response Zach - I will be sending out reminder emails for a couple of the upcoming events in the EventPlanner module and will let you know if it's a continuing issue or just a blip that I alone was experiencing.
     
    Zach likes this.
  4. Zach

    By:Zach-  Jun 6, 2025
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    Hi Dianne,

    I just wanted to check back in and see if you were still having any issues or if it had cleared up!

    I hope things are going well, let us know if we can assist further.
     
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