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"Queued for sending" vs Scheduled email

Discussion in 'General' started by Joe Hammes on Apr 26, 2026.

  1. Joe Hammes

    By:Joe Hammes-  Apr 26, 2026
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    I drafted an email using a custom template in ClubRunner and scheduled it to send later today. Unfortunately, the subject line in the scheduled email does not reflect the changes I made to the templated subject line.

    I am trying to edit the email or prevent it from sending, but the email status is listed as "Queued for sending" and not "Scheduled for...", which is how scheduled emails used to be designated. Since the email status is set to "Queued for sending" there is no option for me to cancel the scheduled send or edit the email.

    If anyone can help before this email sends with an incorrect subject line, you would save me a lot of personal embarrassment.

    I've been using this template and scheduling email sends for two years without encountering this specific issue. I have no idea what's going on. I've tried logging into Clubrunner and Clubrunner Nova on a variety of devices and web browsers with change in outcome.
     
  2. Ryan A.

    By:Ryan A.-  Apr 27, 2026
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    Hi Joe,

    I am seeing an email that was sent on Apr. 26, 2026 at 4:00 p.m. titled "RAH 4/28 Meeting Reminder: Club Assembly" - I assume it was that one?

    Apologies that we couldn't respond sooner. If you see any issues with other emails you have scheduled, reach out to support@clubrunner.ca and we can certainly assist.

    Thanks!
     
  3. Joe Hammes

    By:Joe Hammes-  Apr 27, 2026
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    The email went through at the scheduled time with the correct subject line. Yeah!

    Unfortunately, the email that was sent out did not have all of the edits I had made to the email draft before scheduling.

    This doesn't explain why the scheduled email was listed as "Queued for sending," which prevented me from being able to edit the email or cancel the send. I also noticed an identical copy of the email also showed up in my Deleted Email folder, even though I had not deleted it. I'll chalk this up to a glitch in the system and hope that it doesn't happen again.

    Thanks!
     
  4. Ryan A.

    By:Ryan A.-  Apr 27, 2026
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    Hi Joe,

    Typically it should show it as scheduled to send on a specific date, I'd need to see an example of this that hasn't sent out to troubleshoot further.

    If you notice it occur again please reach out directly to support.

    Thanks!
     
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