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Member needs invoice copy marked "PAID"

Discussion in 'General' started by Dianne Paron on Sep 4, 2026.

  1. Dianne Paron

    By:Dianne Paron-  Sep 4, 2026
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    Hi folks - have tried to see if there is someway already in NOVA to generate this, been unsuccessful. I did find a list of "Financial Email Templates", copied the "Thanks for your purchase" one and edited the copy to make it "Thanks for your payment" instead BUT now cannot find how/where to use the template??

    In the meantime I'll try using a photo editing package to add a "PAID" watermark to the existing invoice BUT is there a way already to generate this that I've missed? If not are there plans to add this feature in an upcoming update?? There must be other corporate members that need an invoice marked PAID for their expense records.

    In a perfect world there would be an additional option either in the invoice drop-down list, for invoices that are PAID, to generate either a receipt or another copy of the invoice marked PAID, or at the "log a transaction" stage to generate this. I'm thinking the pieces might be there already, I just can't figure out how to link/use them!

    Thanks as always for your help, will look forward to your direction....
     
  2. Michael C.

    By:Michael C.-  Sep 9, 2026
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    Hi Diane,

    In this case, it sounds like you are looking to update the invoice itself so that once a payment has been submitted, the invoice appears with a "PAID" watermark on top of it, or some sort of notice to indicate that it has already been paid on the invoice itself. Is this correct?

    While the invoice status does get updated within the Financial module to indicate the invoice has been paid, there isn't a way to generate a copy of the invoice with this "PAID" watermark at this time.

    However, I'll go ahead and share your request with our team as feedback for potential future updates!
     
  3. Dianne Paron

    By:Dianne Paron-  Sep 16, 2026 at 10:03 PM
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    Thanks Michael, at least now I know I didn't miss it - in the meantime for this "one of" instance I just used CANVA to add the "PAID" notation required.

    Could you please also address then: I did find a list of "Financial Email Templates", copied the "Thanks for your purchase" one and edited the copy to make it "Thanks for your payment" instead BUT now cannot find how/where to use the template?? Where does that get used, and how??

    Thanks again.
     
  4. Michael C.

    By:Michael C.-  Sep 18, 2026 at 12:23 PM
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    Hi Dianne,

    This article from our support knowledge base will provide some instructions on how you can edit your Finance Settings, including the email templates that are used to send out invoices to your membership:
    https://www.clubrunnersupport.com/kb/articles/how-to-update-your-finance-settings-in-cloud-events

    As a note however, the template you have created a copy of is not currently used within the system and won't be able to be selected for these notifications. If you wish to edit the current emails, you'll want to create a copy/edit the default email templates currently selected under your Finance Notifications Settings.

    I also wanted to provide a bit of an update on the "PAID" watermark, as I realized I had left out some information that could be helpful. After an order/invoice has been paid within ClubRunner Nova, you can choose to resend a new copy of the invoice, and it will replace the Pay Now button with a small note at the bottom to indicate that the invoice has been paid - it's not as prominent as a watermark as you described, and I can see how it can be easily missed, but would allow you to give notice to your users. I have included an image attached to this reply as an example of this.

    You can resend a paid invoice after logging in to your club's member area by:

    1. In the left-hand menu, click on Financials and then Invoices.
    2. Locate the paid invoice you wish to resend within the provided list and click on the Actions drop-down menu.
    3. Select the Email Invoice option.
    4. Fill out the email pop-up window. You can scroll down to adjust the subject line, add a custom message and preview the email body.
    5. Click the Send button.

    Assuming the invoice was paid, the email will go out with the PAID text at the bottom, like the example image I provided. Our team is however looking into making this more prominent, with some like a watermark as you have described.

    Thank you again for bringing this to our attention.
     

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