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Amending the Invoice Template

Discussion in 'General' started by Richard Blakeman on Jun 20, 2022.

  1. Richard Blakeman

    By:Richard BlakemanJun 20, 2022
    Community Member

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    Hello,

    We have just sent out the invoice to members for their membership subscription and find that the invoice template appears to have changed. It now has this unnecessary message as a header taking up a third of the space. It is an irrelevant message and we would like to get rid of it but can't figure out how to do it. Can you please point me in the right direction as to how to amend/remove this message.

    For some reason I am unable to upload a jpeg or png file to this post to illustrate the message. However the unwanted message says:
    "Hi...
    Thanks for your purchase!
    Please take a moment to review the details of your invoice"
    Then has an icon of some sort and the invoice number
    We do not need messages like these on subs invoices and, as we can only invoice members anyway, it is gratuitous.
     
  2. Zach

    By:ZachJun 20, 2022
    Moderator
    ClubRunner Team

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    Hi Richard,

    Thank you for reaching out on this matter. At this time, it is not possible for customers to modify the Dues and Billing email invoice templates. I can confirm that most system templates were updated recently, inclusive of the club's dues invoice. On the dues invoice we are reviewing feedback from others like yourself about the changes and seeing what action we can take to improve this template.

    I've included your feedback for the team to consider, and will update this post once we have a status update.

    Thanks!
     
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