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Cannot add stories from the Story Library to my Newsetter

Discussion in 'General' started by James Welborne on Sep 3, 2019.

  1. James Welborne

    By:James WelborneSep 3, 2019
    New Community Member

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    computer consultant
    When I click on Add Stories from the Story Library while editing my newsletter I get the following error:

    upload_2019-9-3_11-13-16.png
     
  2. Zach

    By:ZachSep 3, 2019
    Moderator
    ClubRunner Team

    Joined:
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    Occupation:
    Product Specialist
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    ClubRunner
    Hi James,

    Thank you for the heads up about the issue you're running into.

    I logged into your account and was unable to replicate the issue you were facing. I would suggest trying to use another browser to test to see if any browser plugins/addons are causing problems.

    Could you give this a try in Firefox, or Chrome and see if the issues persist? Alternatively, you could also try using the Private Browsing mode of your browser, this typically also disables third party addons/plugins that may cause problems with ClubRunner.

    If the issue persists, please raise a ticket with our team directly so we can provide additional troubleshooting.

    Thanks!
     
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