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Cannot add stories from the Story Library to my Newsetter

Discussion in 'General' started by James Welborne on Sep 3, 2019.

  1. James Welborne

    By:James WelborneSep 3, 2019
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    When I click on Add Stories from the Story Library while editing my newsletter I get the following error:

    upload_2019-9-3_11-13-16.png
     
  2. Zach

    By:ZachSep 3, 2019
    Moderator
    ClubRunner Team

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    Hi James,

    Thank you for the heads up about the issue you're running into.

    I logged into your account and was unable to replicate the issue you were facing. I would suggest trying to use another browser to test to see if any browser plugins/addons are causing problems.

    Could you give this a try in Firefox, or Chrome and see if the issues persist? Alternatively, you could also try using the Private Browsing mode of your browser, this typically also disables third party addons/plugins that may cause problems with ClubRunner.

    If the issue persists, please raise a ticket with our team directly so we can provide additional troubleshooting.

    Thanks!
     
  3. Zach

    By:ZachSep 24, 2019
    Moderator
    ClubRunner Team

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    For the community, a few other individuals had run into similar issues, and we were able to identify and resolve them for other customers.

    In most of the customers cases, the issue was related to having some html in their stories that were re-using html ID names that we were also being used by the software. Once we removed the html ID that was causing the issue, the matter was resolved.

    If anyone is running into this type of error, please contact our support team directly for investigation and resolution.

    Thanks!
     
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