1. Hello Guest!

    Thank you for visiting the ClubRunner Community website, you can login using your ClubRunner account information by clicking the login link on the top of every page.
    Dismiss Notice

Contact Lists not updating

Discussion in 'ClubRunner Nova Feedback' started by Richard Woodburn on Jul 25, 2025.

  1. Richard Woodburn

    By:Richard Woodburn-  Jul 25, 2025
    New Community Member

    Joined:
    Jul 16, 2025
    Messages:
    2
    Likes Received:
    0
    Gender:
    Male
    Location:
    Coogee, N.S.W., Australia
    We recently converted to NOVA. So far so good.

    However, when sending out invitations for an Event, recently added Contacts (in the last 2 weeks) were not visible in the Smart Lists. I could see previously added Contacts in all categories.
     
  2. Ryan A.

    By:Ryan A.-  Aug 1, 2025
    Customer Success Specialist
    Staff Member

    Joined:
    Jul 8, 2025
    Messages:
    8
    Likes Received:
    0
    Gender:
    Male
    Occupation:
    Customer Success Specialist
    Location:
    Nova Scotia, Canada
    Hi Richard,

    I have confirmed that I am seeing an issue when it comes to new contacts not being synced up into their proper tag groups for sending emails via the Event Planner.

    To add some clarity, you shouldn't see this with emails that use Smart Lists, some modules, like Event Planner which doesn't use smart lists would be impacted.

    I am working with the team to address this, but don't have any further information at this time.

    In the meantime, you should find these new contacts under the tag group "No Group" when creating the email within Event Planner.

    Thanks,
     
  3. Richard Woodburn

    By:Richard Woodburn-  Aug 2, 2025
    New Community Member

    Joined:
    Jul 16, 2025
    Messages:
    2
    Likes Received:
    0
    Gender:
    Male
    Location:
    Coogee, N.S.W., Australia
    Thanks Ryan, much appreciated.
     
Top