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CR Calendar not updating in Google Calendar

Discussion in 'General Support' started by Jeremy Worrall on Oct 18, 2017.

  1. Jeremy Worrall

    By:Jeremy WorrallOct 18, 2017
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    I've linked my google calendar to the club runner calendar as described here http://clubrunner.helpserve.com/Knowledgebase/Article/View/1382/702/ and everything appeared to work fine, however now I am recognizing that there are some inconsistencies. In trying to determine why some calendar items were showing up in the Google calendar and others were not I added three test calendar items and only one of the three is showing up on the google calendar. I have made each of these three items exactly the same except the title (test, test 2, test 3 - and only test 2 shows up on the google calendar. All three show up on both the public club page and the member clubrunner page.

    (Although this isn't related to the issue I'm describing I might suggest amending the above instructions to include a note that for the added ClubRunner calendar to sync with an iPhone calendar you have to visit this, seemingly hidden page in the google calendar settings and make sure to select the ClubRunner calendar for syncing)
     
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  2. Zach

    By:ZachOct 18, 2017
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    Hello Jeremy,

    Great question, and something we've heard a few times and noted during our internal testing. A quick google search shows that all applications (On the Google Calendar) face this same issue.

    Google only updates calendar subscription links on their own schedule, and until Google Calendar decides to re-check the subscription, it won't show any changes on your Calendar on the website/device. The easiest way for you to see the changes would likely be to remove it, and then re-add it.

    Outlook (desktop) and Apple Calendar (desktop) both have options to check these more often.

    I can confirm that I am seeing the new items in my Outlook, and I can confirm that changes will populate to your calendar, but you're at the mercy of the application that refreshes it.
     
  3. Jeremy Worrall

    By:Jeremy WorrallOct 18, 2017
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    Thanks, I was wondering if it was something like that. Do you know if there is a typical refresh time? I've waited nearly 24 hours and still haven't see either item come through. Subscription is kind of a loose term I guess...
     
  4. Zach

    By:ZachOct 18, 2017
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    My Understanding for Google is normally once a day, you can force it to refresh by adding a cache buster to the end of the URL in your Google Calendar page, but it only works for that edit. If you wanted to force an update again, you'll need to edit the url again.

    So for example, if your URL in the Google Calendar is : http://portal.clubrunner.ca/2313/calendar-feed
    You can change it to: http://portal.clubrunner.ca/2313/calendar-feed?20171018
    This will force it right away, but will only force it to update once, then it goes back to its normal once a day updates.
    You can keep adding more numbers to the URL: http://portal.clubrunner.ca/2313/calendar-feed?201710181, http://portal.clubrunner.ca/2313/calendar-feed?201710182 etc to keep forcing it to refresh.

    Google at this time does not allow for end users to configure a more dynamic update time, where was Outlook and Apple Mail do.
     
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  5. Jeremy Worrall

    By:Jeremy WorrallOct 18, 2017
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    I'm not sure this is the problem. After more looking, I am finding items that were on the calendar before I initially subscribed the google calendar and they did not sync.

    Are there any minimum required fields in a calendar item that perhaps might not be required by clubrunner but might be required for google to pick them up during a sync?
     
  6. Jeremy Worrall

    By:Jeremy WorrallOct 18, 2017
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    Additional information - using the cache buster info you provided I've been able to play with a couple different settings and it appears that a calendar item can be created in clubrunner with a start time and no end time, but google calendar will not pick that item up. Once I add an end time (and then use the cache buster to reload) the item shows up. I believe this to be the source of the problem and why even more than 24 hours later some items are not coming through on the google calendar.
     
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  7. Zach

    By:ZachOct 19, 2017
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    Good Find @Jeremy Worrall !

    It is odd since my outlook calendar showed the 3 that you had added. I'll bring it up with our product team, possibly we can add an end time, even if one is not set to ensure that the calendar item shows up properly in all clients.
     
  8. Jeremy Worrall

    By:Jeremy WorrallOct 19, 2017
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    using the forced refresh (cache buster) or deleting and re-adding the calendar I was able to get them to show up after adding an end time to the items - unless I do that force refresh though the items still aren't 'auto' updating, which is really disappointing (I hear you that it's a google thing related to how often they pull in a refresh of that URL, however if it takes 48 hours and still doesn't update is there another troubleshooting process we can try?)

    I just added a new calendar item and will watch it through the weekend to see if it shows up on it's own. thanks for all your help
     
  9. Zach

    By:ZachOct 20, 2017
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  10. Zach

    By:ZachOct 24, 2017
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    Hey @Jeremy Worrall just checking in, did you see it update in your Google Calendar?
     
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