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Domain Aliasing and e-mail

Discussion in 'General' started by Tim Norton on Jun 6, 2022.

  1. Tim Norton

    By:Tim NortonJun 6, 2022
    New Community Member

    Jun 6, 2022
    Likes Received:
    Director of IT & Business Services
    Innisfil, ON, Canada
    Hello everyone,

    I had our domain aliased to the clubrunner DNS servers and everything seems great with that, but I noted that when I tried using an e-mail address tied to the same domain name that the e-mails do not arrive. I manage the main hosting service, and there is only one MX record that everything flows through so I am unsure what's happening. Would any of the domain aliasing setup affect this? (ie: president@rotaryclubofinnisfil.ca).

    I can't find a setting on clubrunner to setup unique e-mail accounts so I assume that feature would not be available on clubrunner itself (if it exists, do tell!) ?

    Thank you,

    Tim Norton
    President Elect (2022-23)
    Rotary Club of Innisfil
  2. Zach

    By:ZachJun 7, 2022
    ClubRunner Team

    Jun 5, 2017
    Likes Received:
    Product Specialist
    Hi Tim,

    Thank you for reaching out on this matter.

    I can confirm that the changes required to connect your club's domain to ClubRunner via the aliasing process should not interact or cause problems with email. This KB article covers all of the domain aliasing changes, and there should be no changes at all to your MX records that connect your email system to the internet at large: https://www.clubrunnersupport.com/kb/articles/how-do-i-setup-domain-aliasing-with-clubrunner

    From a quick check of the clubs MX records, It looks like you may have incorrectly set some of the domain aliasing records as your MX records. I would suggest working with your email provider to confirm the DNS records required to connect your email services back to the domain. Once you take care of that, you should start to receive your emails again.

    I hope this helps as we are very limited in the support we are able to provide when a domain is not managed by our team. We cannot perform any updates or confirm which records would be correct for your email service.

    Please let us know how it goes!