Discussion in 'General' started by Clyde Neal on Jun 3, 2020.
How do we edit the initial email that is automatically sent when we add a new member to ClubRunner?
Ok, I'm posting again because I see where I can choose a custom email template to use in the new member setup. But in creating a customized New Member Template, what is the Merge Field for entering the ID?
I'm glad you were able to find the new member email template editor to get it setup.
Are you asking for the merge field for the login name? At this time, we do not send the login name in emails, and encourage users to go through the login recovery process which does give that information, this guide covers it: https://www.clubrunnersupport.com/article/1331-i-cannot-login-to-clubrunner
We include their ID when we email them as well. We provide that and their login and password with directions to go in and change it immediately. We use a personal email because of the limitations with the template.
Thanks for following up in this thread and providing some additional feedback.
I wanted to confirm for both yourself and @Clyde Neal that this was sent this over to our Product team for their consideration in future update