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Emails Designated as Sent Are Not Received

Discussion in 'General' started by Marisa Remak on May 3, 2026.

  1. Marisa Remak

    By:Marisa Remak-  May 3, 2026
    New Community Member

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    Location:
    Novato, CA, United States of America
    Emails sent to our "standard" member distribution list are marked as sent with a date and time, but the emails are not being received. If I send the same email to an individual, it is received. But, those sent to the distribution list seem not to send.

    When I check the stats, I get this message:
    Statistics are not available.
    Could not locate email batch.

    When I try to copy the email, I get this message:
    Error: Unable to Deliver Page
    Oops! There was a problem delivering the page you requested.
    An error happened on this website. Error ID: 46205527

    Any suggestions?
     
  2. Michael M.

    By:Michael M.-  May 4, 2026
    Moderator
    Staff Member

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    Hi Marisa,

    I'm sorry to hear you're experiencing issues with email delivery and statistics.

    This may be related to a recent service disruption that impacted club email communication. You may find more information about the disruption in this announcement.

    We have your email address on file so I'll be reaching out to request more details regarding the specific emails you are seeing issues with, and will work with our team to resolve this as soon as possible!
     
    Kjell-Åke Lanestam and Zach like this.
  3. Michael M.

    By:Michael M.-  May 15, 2026
    Moderator
    Staff Member

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    Hi Marisa,

    We're trying to get in touch to help with the email issue you reported, but I believe our emails are being redirected to your spam folder and we have been unable to reach you via phone.

    If you could please check your email client's junk/spam folders or add @clubrunner.ca to your safe senders list, that would help us connect and resolve this issue.

    You can also call in to our support line at +1 (855) 621-2582 to reach me or one of my colleagues, who will be happy to assist!

    Thank you!
     
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