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Image in sponsor will not update

Discussion in 'General' started by John Borst on Aug 12, 2022.

  1. John Borst

    By:John BorstAug 12, 2022
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    Each week I update one of the sponsors....specifically the Catch the Ace program. I do a new add with the updated prize info and card.

    However, it takes multiple efforts to put in the new image. If I open it, the message says there is no image there. if I open the image in a new tab it is the correct image.

    When I save the image, I get a green bar saying the new image is saved. When I test out a page where the ads would appear, the image has not been updated.

    Eventually, after 3 or4 tries it updates but today it has been farrrr more trials than that. Why is this happening?
     
  2. Zach

    By:ZachAug 12, 2022
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    ClubRunner Team

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    Hello John,

    We did have some instability this morning, which may have resulted on the delayed updates on the sponsor. This should be resolved, however we are continuing to monitor.

    Once you add a new sponsor image, not only do we need to replace the image in the system, the website updates module also needs to rebuild all of the sponsor widgets on the website with the new address. I suspect the delay in updating was causing your issues not seeing the new image.

    However, if it continues to persist, please let me know and I will work to get to the bottom of the issue!
     
  3. John Borst

    By:John BorstAug 17, 2022
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    I think you are correct. I did nothing and a cxouple of days later when I looked, I noted it was updated. So it must simply be a delay. Thanks
     
    Zach likes this.
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