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Known file upload issue found in Apple’s Safari 14.0.1

Discussion in 'ClubRunner News & Announcements' started by Mickey on Nov 30, 2020.

  1. Mickey

    By:Mickey-  Nov 30, 2020
    Moderator
    ClubRunner Team

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    To our valued customers, we have found an issue in Safari 14.0.1 on a Mac. The “Choose File” button no longer works - users can no longer upload individual files using the Safari browser into any area of ClubRunner.

    Users can still ‘drag and drop’ an image into a story; or they can upload multiple files at a time into the Documents section. However any section where the the single “Choose File” button is required > this button does not work in Safari 14.0.1 on a Mac.

    This is an issue on Apple’s end and they are investigating. We will continue to monitor this issue.
    [​IMG]
    In the meantime if you are a Mac user and need to upload single files into ClubRunner please use Google Chrome, Mozilla Firefox, or Microsoft Edge for Mac.

    Download Chrome for Mac:
    https://www.google.com/intl/en_ca/chrome/

    Download Firefox for Mac:
    https://www.mozilla.org/en-CA/firefox/mac/

    Download MS Edge for Mac:
    https://www.microsoft.com/en-us/edge
     
    Last edited: Nov 30, 2020
  2. Mickey

    By:Mickey-  Dec 10, 2020
    Moderator
    ClubRunner Team

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    Just to provide an update to our valued Mac users - the "Choose file" issue still persists using a Mac device and Safari version 14.

    It does appear that this issue might be resolved in the next software system update Apple regularly releases. There is a reported workaround - you can 'drag' any file directly on top of the 'Choose file' button:
    https://discussions.apple.com/thread/252063851

    Please note our team has tried this ourselves on our office Mac computers - this workaround will not work in all areas of ClubRunner, but may work in some areas. We hope that there will be a resolution to this issue soon.

    We'll continue to monitor this situation.
     
  3. Mickey

    By:Mickey-  Jan 8, 2021
    Moderator
    ClubRunner Team

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    As of this writing, even with a recent Apple software update, this 'upload single file' issue still persists. Our team has verified that in the recent version of Apple Safari - version 14.0.2 - any instance of a 'single file upload' button still does not work correctly. Alternate Mac browsers like Chrome or Firefox will still need to be used to upload single files.

    A recent Apple conversation thread:
    https://discussions.apple.com/thread/252179893

    We hope Apple will fix this issue in a future update, our team will continue to monitor this issue.

    We also want to wish a happy new year to all our users!
     
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