1. Hello Guest!

    Thank you for visiting the ClubRunner Community website, you can login using your ClubRunner account information by clicking the login link on the top of every page.
    Dismiss Notice

Log In Screen - Not Secure

Discussion in 'General' started by Charles Childers on Feb 25, 2020.

  1. Charles Childers

    By:Charles ChildersFeb 25, 2020
    New Community Member

    Joined:
    Feb 25, 2020
    Messages:
    2
    Likes Received:
    1
    Gender:
    Male
    Location:
    Mount Laurel, NJ, United States of America
    Hello,

    I am having trouble logging on to our club's Clubrunner based page to make admin changes. When I click on Log In link I get an error message that the site will not connect to Clubrunner. Do we need an update to the software, or is there a security setting that needs to be changed? Thanks for any suggestions
    Chuck
     
  2. Zach

    By:ZachFeb 25, 2020
    Moderator
    ClubRunner Team

    Joined:
    Jun 5, 2017
    Messages:
    398
    Likes Received:
    61
    Gender:
    Male
    Occupation:
    Product Specialist
    Location:
    ClubRunner
    Hello Charles,

    Thank you for reaching out and letting us know you are having some issues.

    I believe your club's domain name is masking the ClubRunner website: http://www.marltonrotary.org/

    Domain masking is no longer supported for security reasons with ClubRunner, we have more information about that here: https://www.clubrunnercommunity.com/threads/domain-masking-now-incompatible-with-clubrunner.344/

    Until the Club can make changes to the domain name, members who want to login should visit the ClubRunner website directly: https://portal.clubrunner.ca/6593. The announcement also has more information about how to work around issues with domain masking.
     
  3. Charles Childers

    By:Charles ChildersFeb 25, 2020
    New Community Member

    Joined:
    Feb 25, 2020
    Messages:
    2
    Likes Received:
    1
    Gender:
    Male
    Location:
    Mount Laurel, NJ, United States of America
    Zach,

    Thanks for the information. We will use the work around for now and work on the domain name for future.

    Chuck
     
    Zach likes this.
  4. Les Walsh

    By:Les WalshFeb 25, 2020
    Active Community Member
    Beta Tester

    Joined:
    Oct 25, 2017
    Messages:
    64
    Likes Received:
    17
    Location:
    Financial Planning
  5. Zach

    By:ZachFeb 25, 2020
    Moderator
    ClubRunner Team

    Joined:
    Jun 5, 2017
    Messages:
    398
    Likes Received:
    61
    Gender:
    Male
    Occupation:
    Product Specialist
    Location:
    ClubRunner
    Hi Les, we'll also followup in your support ticket, if we haven't already. This announcement has more information: https://www.clubrunnercommunity.com...ruption-https-support-for-custom-domains.360/
     
Top