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Optional Service Fees

Discussion in 'Feedback & Suggestions' started by Cassandra Senter on Sep 9, 2024.

  1. Cassandra Senter

    By:Cassandra Senter-  Sep 9, 2024
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    Within the Cloud Events section, when creating tickets, we are now given the option to add a service fee to the purchase price. I'd really like to see an option to make this an optional addition for the purchaser to choose whether or not they want to pay the fees.

    With some other non-profits I've worked with in the past, we had this type of functionality and it actually helped offset the costs of all our credit card fees by allowing people to choose to help cover those costs. I'd rather not impose or force the fee to be charged. I've added "products" to our tickets to allow for the purchaser to add an optional add-on to help with the CC fees but its a bit ugly and might be confusing for some.
     
  2. Zach

    By:Zach-  Sep 9, 2024
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    ClubRunner Team

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    Hi Cassandra,

    I have some good news in that this is a feature we are looking to add in future updates, and appreciate you sharing that you're looking for it. We prioritized delivering the ability to enforce the service fee first, before introducing options to allow it to be optional based on the purchasers decision.

    Glad you were able to find a workaround, and hopefully it won’t be needed for too much longer!
     
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