1. Hello Guest!

    Thank you for visiting the ClubRunner Community website, you can login using your ClubRunner account information by clicking the login link on the top of every page.
    Dismiss Notice

[Resolved] ClubRunner Service Interruption - Delayed Rendering / Website Updates

Discussion in 'ClubRunner News & Announcements' started by Zach on Aug 14, 2019.

Thread Status:
Not open for further replies.
  1. Zach

    By:ZachAug 14, 2019
    Moderator
    ClubRunner Team

    Joined:
    Jun 5, 2017
    Messages:
    330
    Likes Received:
    55
    Gender:
    Male
    Occupation:
    Product Specialist
    Location:
    ClubRunner
    [Aug 13 2019 11:00 PM]
    Once we had applied the workaround fix for the email backlog, our rendering service was impacted by the same issue that was causing the email service to become backlogged.

    This now means that our rendering service has also become backlogged and is very slowly pushing website and bulletin updates out. Until the backlog has been cleared, the changes you've published will not show up on your website or bulletin. All changes have been saved, and will be published. No action is required on your part to have your changes pushed out.

    We apologize for the delay, and appreciate your patience while we work to resolve this matter.

    [Aug 14 2019 8:00 AM]
    Our team is working to apply a full fix to the true cause of the backlogs for all impacted services. Once the fix is in place, the backlogs will clear.

    As soon as we have more information and or a resolution we will post another status update.

    [Aug 14 2019 10:00 AM]
    We have successfully deployed a fix to address the root cause of the backlog issue. The backlog of website and bulletin updates have started processing normally. This means that updates should start to show. We are continuing to monitor the the impacted services, and will confirm once the backlog is cleared and the issue is fully resolved.

    [Aug 14 2019 12:00 PM]
    The backlog of updates has now cleared out, and new updates are going through with nearly no delay. You may continue to see small delays (2-5 min) throughout the rest of the day. We will be continuing to monitor the issue.

    [Aug 14 2019 5:00 PM]
    We have not seen any additional issues since the fix was deployed and backlogged processed, we're marking this issue as resolved.
     
Thread Status:
Not open for further replies.
Top