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Saturday, October 5, 2019: planned outage affecting all ClubRunner accounts

Discussion in 'ClubRunner News & Announcements' started by Mickey on Sep 30, 2019.

  1. Mickey

    By:MickeySep 30, 2019
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    We would like to notify all our valued customers that on Saturday, October 5, 2019, we're going to be performing infrastructure upgrades within our platform. Starting at 7am EST, ClubRunner will remain inaccessible until approximately 4pm EST. View in your timezone by clicking here.

    Why are we doing this? Technology gets outdated fast and in an effort to continue to offer you the best in breed technology, we are overhauling the foundation on which our platform operates, which will give us the support we need to strengthen the fundamental core of ClubRunner.

    We're calling this our renovation, which we will begin to roll out this Saturday. The server upgrades performed will prepare us to update our framework to Microsoft's brand new .NET CORE 3. Click here to learn more about what our renovation involves.

    What services will be affected? Although your website will remain unaffected, member related pages such as event registrations, contact forms on your website and the login capabilities to your account will be inaccessible during this maintenance window.

    Have questions? We appreciate your patience and understanding. For any questions, please reach out to our support team at support@clubrunner.ca or join the conversation here on our Community.

    Sincerely,
    The ClubRunner Team
     
    Last edited: Sep 30, 2019
  2. Ray PHILP

    By:Ray PHILPOct 5, 2019
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    Hi Mickey any update on when we will be getting access to 'our back of house' functionality?
     
    Roger Rollins likes this.
  3. Roger Rollins

    By:Roger RollinsOct 6, 2019
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    I, likewise, would like to know when I can expect to be able to get to the "Member Area" of our website. Now I get the error message: "HTTP Error 503. The service is unavailable"

    I assume it has to do with a problem with yesterday's system update.
    But would like to, at least, have a verification, or denial, of that assumption here on your support website.

    Thank You.
     
  4. Roger Rollins

    By:Roger RollinsOct 6, 2019
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    Thanks! I just tried again and was able to get to the Member Area!
     
  5. Zach

    By:ZachOct 6, 2019
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    For anyone seeing the error "503 Service Unavailable" this means you are connecting to our older environment that is no longer active.

    You can attempt to flush your DNS on your computer. For instructions, please see this third party website: https://www.whatsmydns.net/flush-dns.html

    Please note that the delay in connecting to our new environment is related to DNS records which take time to propagate and update across the internet. Most users should be able to connect now, if not in the near future. In some extreme cases, it may take longer.
     
    Last edited: Oct 6, 2019
  6. Stuart Rosenberg

    By:Stuart RosenbergOct 7, 2019
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    I am getting a 500 internal server error, I tried the DNS flush on my Mac, no luck. Its now Sunday night 9PM on the West Coast of California and can't connect. Please let me know what to do to fix this.Thanks
     

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  7. Stuart Rosenberg

    By:Stuart RosenbergOct 7, 2019
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  8. Stuart Rosenberg

    By:Stuart RosenbergOct 7, 2019
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    OK, I went and changed the redirect and now it works, not sure how the old one was done, so not sure why it didn't work anylonger ,but it works now. so no need to respond. Sorry to bother anyone reading this
     
  9. Natalie Ferebee

    By:Natalie FerebeeOct 7, 2019
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    i tried the flush and my clubrunner is still not accessible - any ideas how to fix this?
     
  10. Zach

    By:ZachOct 7, 2019
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    This is a very old page on ClubRunner that was redirecting you all the way over to our newest pages. The migration process disabled the redirect. You should update your redirect to portal.clubrunner.ca/3794, or complete the domain aliasing process: Domain Aliasing with ClubRunner - ClubRunner Support Center

    Hi Natalie, I would need more details to assist you on this matter. I've started a ticket with you on this in our ticketing system to collect that information and attempt to help resolve this matter. You should have an email from support@clubrunner.ca shortly!
     
  11. Bert Godin

    By:Bert GodinOct 7, 2019
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    Last edited by a moderator: Oct 7, 2019
  12. Zach

    By:ZachOct 7, 2019
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  13. Dan Woodruff

    By:Dan WoodruffOct 8, 2019
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    I am still unable to access the Member area of the website. I need help resolving. I sit behind a Corporate firewall. It is not possible for me to flush the DNS. I do not have admin rights. I work in software. I have vendors that update their service all the time. I have never run into this DNS issue. It is disruptive when access to the site is not available like this. Anything that can be done to help resolve this issue would be greatly appreciated.
     
  14. Zach

    By:ZachOct 8, 2019
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    Hi Dan,

    If you're getting a specific error message we would need to know the details to be able to assist further. I've started a ticket with you in our help desk to help start troubleshooting!
     
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