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Site won't update?

Discussion in 'General' started by Jordan Nering on Feb 9, 2021.

  1. Jordan Nering

    By:Jordan NeringFeb 9, 2021
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    I have hit the publish button and receive a successfully posted feedback but half the content is missing on the live page.
     
  2. Gareth Hunt

    By:Gareth HuntFeb 9, 2021
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    I have the same issue - published content is not showing up anywhere. I can go back and edit and most (annoyingly one or two aren't) of the changes are showing but when viewing the live page on any number of browsers (despite reloading, clearing cache etc) it is not working ... very frustrating ...
     
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  3. Jordan Nering

    By:Jordan NeringFeb 9, 2021
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    If I preview the page in the 3.0 editor all is good. If I check it in the Design Home Page it is good too.

    I have hit publish many times but it is still missing the promo video widget and the facebook widget. It seems I can't get any updates to go live. The editor shows and remembers the changes made even when I log out and back in. Just won't update the live site even though it says it has successfully updated.
     
  4. Jordan Nering

    By:Jordan NeringFeb 9, 2021
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    Thanks for your reply Gareth. I am new to using this site but have developed websites for years. I'm a little worried after pulling my hair out all night trying to figure out what I am doing wrong.

    Is this something that happens often?

    Hope they can fix this soon I am about to do an overhaul to our existing site. It will be impossible if it won't publish lol.
     
  5. Jordan Nering

    By:Jordan NeringFeb 9, 2021
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    I agree 100% it is beyond frustrating!! Just so thankful you let me know it is not just me. Especially when it gives the green successes box after hitting the publish button. I have also emptied the cache and tried multiple browsers......
     
  6. Zach

    By:ZachFeb 9, 2021
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    Hi Jordan & Gareth,

    Thank you for reaching out.

    As of this morning I can confirm we are seeing that there is a backlog in the system that pushes out updates to the website content. This is why when you publish the changes have not yet gone to the live website. Our team is investigating to identify the issue for the backlog and working to resolve it.

    Any changes you've made are waiting to go out, and once the backlog has been processed, the website content will update.

    I will follow up as soon as I know that the issue is resolved, or have other information to share.
     
  7. Zach

    By:ZachFeb 9, 2021
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