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Some members' photos are not showing up in mobile app

Discussion in 'General' started by John White on Mar 4, 2019.

  1. John White

    By:John WhiteMar 4, 2019
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    I have a few members whose directory photos appear in the web database but do not show up when I use my iPhone app. I have waited, logged out and back in and tried refreshing without success and can tell they are not restricted due to a Privacy setting.
    Any thoughts?
    Thanks.
    John White in Ann Arbor MI
     
  2. Zach

    By:ZachMar 5, 2019
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    Hi John,

    Thanks for letting us know that you're running into the issue.

    In order to investigate, I think we're going to need some private details, so I've started a support ticket with the email on file for your ClubRunner account.
     
  3. Anita Graham

    By:Anita GrahamMar 6, 2019
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    Perhaps they have changed their privacy settings to ensure their photos aren't viewable.
     
  4. Zach

    By:ZachMar 6, 2019
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    Hi John & Anita,

    This was a a specific case of the image not being populated into all of the correct places on our end. We were able to reupload the images for those members and the issue did get corrected.

    Should anyone run into this issue, please do contact our support team so we can investigate! Thanks.
     
    Wolf Tombe likes this.
  5. Wolf Tombe

    By:Wolf TombeAug 10, 2019
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    I just found I'm having this issue. My photo is showing fine on this website, but not at all within the mobile app. Maybe it is because my account is new, and it takes time for the system to promulgate the photos?

    Wolf
     
  6. Zach

    By:ZachAug 21, 2019
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    Hi Wolf,

    I will reach out to you via our support system to gather the information we need to help on this matter!
     
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