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Story display width

Discussion in 'General' started by Ian Ballantine on Oct 5, 2020.

  1. Ian Ballantine

    By:Ian BallantineOct 5, 2020
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    Has anyone encountered this? A story appears to pick up a template that displays it at about 530 pixels versus 800 pixels.
    When this happened with me I was puzzled. I thought about the width and it happens to match the width used for the bulletin. Mmmmm, read on.

    I am using the "Impression" site template and the "Responsive Header Full Top Left Sidebar Bottom" bulletin template. I doubt whether this issue is template dependent, but may be.

    It appears that if, when you first save and publish a story, you add it to a bulletin, the story is displayed in the website using the narrow bulletin template. Note that when first saved, it is also saved to the Story List page.
    And it doesn't change after this, no matter what you do. Always displays in the narrow form.

    If you don't save it to display in a bulletin at first, it's ok in the website. Then you can add it to a bulletin once it's been saved. This is the solution.
    I have proven this by duplicating a story and saving and publishing them the two different ways, and bingo!
    Below are the links to the two stories. You will see one of them has the word "narrow" included in the title to save confusion. I have now removed it from my story list and bulletin, but still active in the story library. I suggest you open each story in different tabs to help comparison.
    (They will no longer be identical in their content as I am continuing to modify the correct one)

    Normal display: https://portal.clubrunner.ca/5430/Stories/social-media-share-bar-display
    Narrow display: https://portal.clubrunner.ca/5430/P...Slug=display-of-social-media-share-bar-narrow

    Can someone kindly test this in their own site?
     
  2. Zach

    By:ZachOct 6, 2020
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    Hi Ian,

    This is an issue that we see infrequently, but have always had trouble reproducing. It looks like you've done a fair amount of work trying to isolate how to replicate the issue. Using the information you provided, I've used several of our testing accounts in an attempt to match the steps you outlined and each attempt did not result in the stories being narrow like your example story. When saving and publishing the story, regardless of the story display options, the story for me is consistently displaying as expected.

    Could you please give me a detailed set of steps that you use to reproduce the issue? If we can confirm an accurate set of steps to reproduce the issue somewhat reliably we should be able to get the issue resolved.
     
  3. Ian Ballantine

    By:Ian BallantineOct 6, 2020
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    Thanks Mickey - then I'm not seeing things at least!
    I thought I'd found the cause but looks like it wasn't what I thought. I managed to create another story in the narrow format, without adding it to a bulletin at the time of publishing. Bummer.

    Will keep trying to isolate the cause. There must be something different in the content or something else.
     
    Zach likes this.
  4. Ian Ballantine

    By:Ian BallantineOct 7, 2020
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    Still haven't worked out why but easy fix for when it happens.
    Re-name the story that displays incorrectly by adding something to the name like "old". Save and Publish.
    Create a new story by copying the old one, giving it the correct name. Save and Publish.
    Check that it now displays ok.
    Delete the old story.

    Easy
     
  5. John Borst

    By:John BorstOct 20, 2020 at 12:06 PM
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    From time to time I have had what Ian describes. It is very frustrating. I can usually get it to show correctly; most times it is a matter of redoing the story as a new story from my draft which is usually done in Word. It does no good to take the text from the narrow format because the error will migrate with it.

    I do not know what triggers the narrow event.
     
  6. Ian Ballantine

    By:Ian BallantineOct 20, 2020 at 8:04 PM
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    Thanks John for confirming that it can happen. I have found creating a new story by copying the old one works fine - fixes it in a sec. This sort of proves it's got nothing to do with the content. It's like it manages somehow to get a wrong template attached to it. It looks like the same template as used for site pages, 540 pixels.
     
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