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Trouble sending mail from Contact Us form

Discussion in 'General' started by Anita Graham on Nov 26, 2018.

  1. Anita Graham

    By:Anita GrahamNov 26, 2018
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    I have just tried to send email from our clubrunner Contact form - looking for a problem reported to us as 'not working'.

    I have entered 10 captchas and I am bored. It thinks I am a robot. I think it is a robot.
    The test email has not been sent.

    We've received email from the contact form in the past - has something changed?

    Has anyone else had problems?
     
  2. Zach

    By:ZachNov 26, 2018
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    ClubRunner Team

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    Hello Anita,

    Thank you for letting us know about this issue. It seems some widgets haven't updated to the new Google ReCaptcha code that was added for all of our contact forms. Our development team is working to fully resolve this for any other clubs or districts that may be having the same issue.

    For the time being I have fixed the widget on your site, it should now be sending successfully!

    Edit: I did complete the form quickly, you should see a test email from me!
     
    David H. likes this.
  3. John Borst

    By:John BorstNov 26, 2018
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    Hello Anita and David. Anita thanks for starting this thread. It prompted me to look and see if the Dryden site worked. What I found was a very out of date Contact page with the name of the President and his e-mail showing. It went back to Version One as a site page. So I went to ClubRunner.ca and found the video on how to enter a modern Contact widget. The video's a little dated but still works. I sent a test...thinking it was to myself like as on a newsletter but then realized no it went to the President...of course!
     
  4. Anita Graham

    By:Anita GrahamNov 28, 2018
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    Thanks for fixing the problem Zach. And David, it is so hard to keep up with all the old sites that worked once...
     
    Zach likes this.
  5. Zach

    By:ZachNov 30, 2018
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    It was our pleasure to help get this matter resolved, and we also appreciated the heads up!
     
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