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[Updated] ClubRunner Email Stats Not Updating

Discussion in 'ClubRunner News & Announcements' started by Zach on Aug 7, 2018.

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  1. Zach

    By:ZachAug 7, 2018
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    ClubRunner Team

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    We are aware of an issue where some emails' stats are not being updated correctly, causing emails to show a status of “Unknown”. If you have an email with the Status showing as "Unknown", it has been successfully processed by ClubRunner and sent. No action is required on your end to have the email delivered.

    We are hard at work to fully identify and resolve the issue at hand. As more information becomes available or we have a resolution we will post an update.
     
    Last edited: Aug 8, 2018 at 9:23 AM
    John Borst likes this.
  2. Zach

    By:ZachAug 13, 2018 at 1:07 PM
    Moderator
    ClubRunner Team

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    Our team has applied updates to address an issue with email stats showing an incorrect status of "Unknown". These updates only impact new emails being sent, not past email statistics or statuses. We're continuing to monitor this issue at this time. As more information becomes available we will post additional updates.
     
    Last edited: Aug 13, 2018 at 2:24 PM
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