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[Updated / Monitoring] ClubRunner Service Disruption - Email Sending Delays

Discussion in 'ClubRunner News & Announcements' started by ClubRunner Team on Apr 28, 2026.

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  1. ClubRunner Team

    By:ClubRunner Team-  Apr 28, 2026
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    Staff Member ClubRunner Team

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    Starting last night around 2:00 AM NAEST, we started observing emails being queued and not being sent and delivered. We are currently investigating to identify the underlying issue and working to resolve it as soon as possible.

    No action is required for emails that are currently in queue to be sent. Please rest assured that any queued emails will be sent once the email disruption is over.

    We’ll continue to provide updates as we are able to.

    We appreciate your patience while we work to resolve this issue.

    View on ClubRunnerSupport.com
     
  2. Zach

    By:Zach-  Apr 28, 2026
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    ClubRunner Team

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    [Apr 28 2026 12:30 PM]

    We’ve identified the root cause of the issue and taken the necessary steps to restore email delivery. Emails resumed sending around 11:15 AM NAEST. We’re currently working through the backlog of messages that accumulated during the down time. While we process this backlog, email statistics are temporarily delayed. Once all queued emails have been sent, statistics processing will resume as normal.

    We’ll continue to share updates as more information becomes available, and thank you for your patience in the meantime.
     
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