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Websites down?

Discussion in 'General' started by Marc Kreuser on Jan 2, 2020.

  1. Marc Kreuser

    By:Marc KreuserJan 2, 2020
    New Community Member

    Joined:
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    Location:
    Financial Planning
    I saw that there was connection issues on Monday and today, Thursday, 1 January 2020, my club's website won't load and neither will the homepage for Clubrunner. However, I don't see any messages on the Clubrunner Community page or on Twitter....
     
  2. Zach

    By:ZachJan 2, 2020
    Moderator
    ClubRunner Team

    Joined:
    Jun 5, 2017
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    Occupation:
    Product Specialist
    Location:
    ClubRunner
    Hello Marc,

    Thank you for checking in this morning.

    Today is our maintenance day which we have every other Thursday between 9 am and 11 am North American Eastern Time. In most cases during the maintenance window the public facing website is online and active, and you are only locked out of the members area. This morning there was an issue with the update that limited access to the public websites.


    We have been able to address the issue, and your websites' should be back online without an issue. Thank you for your patience while we worked to resolve the issue.

    If for any reason you, or anyone else is continuing to have issues today, please send us a message via email: support@clubrunner.ca or starting a support ticket here.
     
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