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We're Noticing That Some Members Don't Appear Under Active Members for Attendance Checks

Discussion in 'ClubRunner Nova Feedback' started by Amanda Prescott on May 3, 2026.

  1. Amanda Prescott

    By:Amanda Prescott-  May 3, 2026
    New Community Member

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    Location:
    Peru, NY, United States of America
    These are definitely active members, but they don't appear in the list to record attendance under meeting dates in April for whatever reason. We're stumped. Any ideas as to why this would be the case?
     
  2. Ryan A.

    By:Ryan A.-  May 7, 2026
    Customer Success Specialist
    Staff Member

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    Occupation:
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    Hi Amanda,

    I am sending you an email from our support system to discuss this.

    For future reference, please email us with any support requests at support@clubrunner.ca for quicker responses.

    Thanks!
     
  3. Ryan A.

    By:Ryan A.-  May 7, 2026
    Customer Success Specialist
    Staff Member

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    Occupation:
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    Location:
    Nova Scotia, Canada
    I just wanted to follow-up and note that we've resolved this for Amanda through our support contact.

    Thanks!
     
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