Saturday, October 5, 2019: planned outage affecting all ClubRunner accounts

Hi Mickey any update on when we will be getting access to 'our back of house' functionality?

 

I, likewise, would like to know when I can expect to be able to get to the "Member Area" of our website. Now I get the error message: "HTTP Error 503. The service is unavailable"

I assume it has to do with a problem with yesterday's system update.
But would like to, at least, have a verification, or denial, of that assumption here on your support website.

Thank You.

 

Thanks! I just tried again and was able to get to the Member Area!

 

For anyone seeing the error "503 Service Unavailable" this means you are connecting to our older environment that is no longer active.

You can attempt to flush your DNS on your computer. For instructions, please see this third party website: https://www.whatsmydns.net/flush-dns.html

Please note that the delay in connecting to our new environment is related to DNS records which take time to propagate and update across the internet. Most users should be able to connect now, if not in the near future. In some extreme cases, it may take longer.

 

I am getting a 500 internal server error, I tried the DNS flush on my Mac, no luck. Its now Sunday night 9PM on the West Coast of California and can't connect. Please let me know what to do to fix this.Thanks

 

If it helps, we use a redirect, Cupertinorotary.org directs to https://www.clubrunner.ca/CPrg/Home/homeC.asp?cid=3794 and it is still now working. Any and all help appreciated.

 

OK, I went and changed the redirect and now it works, not sure how the old one was done, so not sure why it didn't work anylonger ,but it works now. so no need to respond. Sorry to bother anyone reading this

 

i tried the flush and my clubrunner is still not accessible - any ideas how to fix this?

 

This is a very old page on ClubRunner that was redirecting you all the way over to our newest pages. The migration process disabled the redirect. You should update your redirect to portal.clubrunner.ca/3794, or complete the domain aliasing process: Domain Aliasing with ClubRunner - ClubRunner Support Center

Hi Natalie, I would need more details to assist you on this matter. I've started a ticket with you on this in our ticketing system to collect that information and attempt to help resolve this matter. You should have an email from support@clubrunner.ca shortly!

 

I keep getting a 500 internal error getting into our clubrunner site. Any idea how how I can get in. I did go to our Domain Registrar to reset the redirect from http://www.clubrunner.ca/CPrg/Home/homeG.asp?cid=206 but I still get the same error.

I also just tried a copy and paste of this: http://www.clubrunner.ca/CPrg/Home/homeG.asp?cid=206 and still got the error.

Never mind, I figured it out. I redirected to https://portal.clubrunner.ca/206 and it works well.

 

Hi Bert,

Thank you for following up.

Anyone accessing a link through clubrunner.ca/CPRG/* is a very old link that hasn't been supported in some time. Your new link as you found is http://portal.clubrunner.ca/206

However, you should really complete the domain aliasing process so that your domain is directly connected to ClubRunner: Domain Aliasing with ClubRunner - ClubRunner Support Center

 

I am still unable to access the Member area of the website. I need help resolving. I sit behind a Corporate firewall. It is not possible for me to flush the DNS. I do not have admin rights. I work in software. I have vendors that update their service all the time. I have never run into this DNS issue. It is disruptive when access to the site is not available like this. Anything that can be done to help resolve this issue would be greatly appreciated.

 

Hi Dan,

If you're getting a specific error message we would need to know the details to be able to assist further. I've started a ticket with you in our help desk to help start troubleshooting!